HOUSE OF NOIR POLICIES

Creative Salon based in Duncan, Vancouver Island

PRIVACY POLICY

Driven by a desire to redefine beauty standards and celebrate individuality, we embarked on a mission
At our salon, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy details the methods we use to collect, utilize, and protect your data when you visit our salon or engage with our services.

We gather personal information such as your name, contact details, and appointment history to enhance your experience with us. Rest assured, we do not disclose your information to third parties without your explicit consent, except when legally obligated. We employ robust security measures, including firewalls and data encryption, to ensure your data is protected from unauthorized access. Furthermore, we provide training to our staff on data protection to maintain the highest standards of privacy. By choosing our services, you consent to the practices outlined in this Privacy Policy.

CANCELLATION POLICY

Please see our cancellation policy below
Appointments
Booking an appointment reserves time with one of our stylists. Appointments can be made in person  or through our online platform (Square).
Cancellation & Rescheduling
Please notify us at least 48 hours in advance to cancel or reschedule. You may do so by:
    •    Email: houseofnoirsalon@gmail.com
    •    Online via Square (if applicable)
fees
 No-Shows: 50%of the scheduled service will be charged. These fees must be paid before booking future appointments
no deposits required
We do not require deposits to book appointments. However, habitual late cancellations or no-shows may result in restricted booking privileges.
No Refunds After Service Completion
We take pride in the quality of our work. Once a service has been completed, no refunds will be issued. If you are unhappy with the result, please contact us within 48 hours so we can address your concerns appropriately.
emergency exceptions
We understand that emergencies happen. If you’re unable to make your appointment due to illness, emergency, or extreme weather, fees may be waived.
policy changes
This policy is subject to change without notice. Any updates will be posted online and in-salon.

Terms & conditions

Driven by a desire to redefine beauty standards and celebrate individuality, we embarked on a mission
At our salon, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy details the methods we use to collect, utilize, and protect your data when you visit our salon or engage with our services.

We gather personal information such as your name, contact details, and appointment history to enhance your experience with us. Rest assured, we do not disclose your information to third parties without your explicit consent, except when legally obligated. We employ robust security measures, including firewalls and data encryption, to ensure your data is protected from unauthorized access. Furthermore, we provide training to our staff on data protection to maintain the highest standards of privacy. By choosing our services, you consent to the practices outlined in this Privacy Policy.